Voted Best of the Best — "Best Loan Experience"
We were awarded the 2021 Best of the Best "Best Loan Experience" award by MemberXP, a member experience solution from CU Solutions Group. The award is given to credit unions that have consistently provided exceptional member service, as reported by our members. The Best of the Best award is based on specific and rigorous criteria, taking into consideration the extreme challenges of delivering extraordinary member service during a nation-wide pandemic and economic crisis. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account.
We pride ourselves on offering a simple, member-friendly loan process. Members can easily apply for various loans from their Online Banking and the disbursal process is done via DocuSign, an electronic signature platform. Many members have submitted feedback throughout the year calling the loan process “easy and painless”, “a total solution”, “flexible, responsive, and personalized”. In addition to award-winning service and competitive interest rates, we offer attractive loan products like the “Blank Check Auto Loan” that comes with a rebate and a chance to defer loan payments up to 90 days.